Something not right? Tell us.

If you can get into the app

Report it from inside Niles. That's the fastest route, because it comes to us with the context already attached: which household, which screen, and what Niles was doing at the time. No ticket number, no queue.

If you can't get in

Email [email protected]. So we can help quickly, tell us:

• What happened, and what you expected instead
• Which page or screen you were on
• Roughly when it happened
• The email address your household uses, if you have it to hand

A screenshot helps more than anything else, if you can take one.

What to expect

No ticketing theatre and no bot. We're a small operation during early access, so we won't pretend to a support desk we don't have, but every message reaches a person who can actually fix the problem.

Something else

For anything that isn't a problem with the app (questions, feedback, or wanting to talk to us), write to [email protected].

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