Written to be read, not to be survived. If anything here is unclear, ask us and we'll fix the wording.
Niles is a family assistant built and operated by one person in the Australian Capital Territory, Australia. "We" on this page means that person. There is no company behind Niles yet; when there is, it will be named here.
We handle personal information under the Australian Privacy Principles. A small operation like this one is not automatically bound by them, so treat that as a commitment we are choosing to make rather than a box we are ticking. You can reach us any time at [email protected], or at [email protected] for anything about your own information.
If you join the early-access list, we collect one thing: your email address. We use it to invite you to Niles and to tell you about your place in the queue. We do not use it for anything else, and we do not share or sell it.
There are no analytics, no advertising tags and no third-party trackers on this website. We do not build a profile of you for visiting.
You can ask us to remove your address at any time by replying to any email from us, or by writing to [email protected]. We delete it on request.
Once you are using Niles, it holds the family information you give it or forward to it: events, tasks, notes, lists, meals, and the people and organisations in your family's life. This exists to serve your household, and only your household.
Niles is designed for a parent or guardian to run on behalf of their household. Children appear in Niles as people your household has told it about: a name, and the events and tasks that concern them, so the adults running the household can keep track. Niles is not a product children sign up to or use on their own.
We ask for the minimum about a child that makes a feature work, and we never use children's information for advertising or profiling of any kind.
Your family's memory is yours.
For a copy, a correction we cannot make in the app, or a deletion, write to [email protected]. A person handles these by hand (there is no export button yet), so tell us what you need and we will come back to you.
We use a small number of infrastructure providers to run Niles: hosting, database, and email delivery. They process information on our instructions in order to operate the service, and they are not permitted to use it for their own purposes.
Your household's information is stored in Australia. That is the part that matters: the events, tasks, notes, lists and people that make up your family's memory do not leave the country.
One thing does. The email address you give this website to join the early-access list is held by an external provider whose storage is not limited to Australia, so we cannot promise that one address stays in the country. It is an email address and nothing else, it is never joined to your household's information, and you can have it deleted at any time. We would rather say this than let "built in Australia" cover something it does not.
We do not sell your information, we do not share it with advertisers, and we do not use it to train models for anyone else's benefit.
Access to a household's information is restricted to the members of that household. Information is encrypted in transit. No system is perfect, and we will tell you plainly if something goes wrong that affects you.
We will update the review date at the foot of this page whenever the wording changes. If a change actually affects how we handle your information, rather than tidying a sentence, we will tell the households using Niles directly, by email, rather than quietly editing the page and hoping you re-read it.
If you think we have mishandled your information, tell us at [email protected] and we will respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.
Last reviewed: 6 August 2026. If anything here reads as wrong or unclear, tell us and we will fix it.